Privacy Policy
Effective Date: January 1, 2026
Forge Customz LLC (“Forge Customz,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.forgecustomz.com, communicate with us, request a quote, submit an advertising lead form, schedule a service, or otherwise interact with our business.
Information We Collect
We may collect information that you voluntarily provide, including:
- Your name
- Telephone number
- Email address
- City or general location
- Vehicle year, make, model, and other vehicle information
- Requested services, build preferences, and budget information
- Photographs or videos of your vehicle
- Appointment, estimate, invoice, and payment-related information
- Messages and other communications you send to us
We may receive this information through our website, telephone calls, text messages, emails, social media accounts, Meta/Facebook/Instagram lead forms, and in-person interactions.
Our website and advertising services may also automatically collect limited technical information, such as your device type, browser, IP address, referring page, website activity, and interactions with our advertisements.
How We Use Your Information
Forge Customz may use collected information to:
- Respond to questions and quote requests
- Recommend services or products for your vehicle
- Prepare estimates, invoices, and service records
- Schedule and complete requested work
- Contact you about your inquiry, appointment, or vehicle
- Provide customer service and follow-up communication
- Process or document transactions
- Improve our website, advertising, services, and customer experience
- Measure the performance of our advertisements
- Maintain business, tax, warranty, and legal records
- Prevent fraud and protect our business and customers
If you submit a request for information or a quote, you authorize us to respond using the contact information you provide.
Calls and Text Messages
When you provide your telephone number, we may call or text you regarding your inquiry, estimate, appointment, or service.
We will only send recurring promotional text messages when legally permitted and, where required, after receiving your consent. Consent to promotional messages is not required to purchase our services. Message and data rates may apply. You may opt out of promotional text messages at any time by replying STOP.
Meta, Facebook, and Instagram Lead Forms
When you submit information through a Facebook or Instagram lead form, Meta provides that information to Forge Customz so we can respond to your request and provide information about our services.
Meta may separately collect and process information according to its own privacy policies and terms. Forge Customz does not control Meta’s independent collection or use of information.
Cookies and Advertising Technologies
Our website may use cookies, analytics services, pixels, or similar technologies to understand website activity, improve performance, measure advertising results, and show relevant advertisements.
These technologies may be provided by third parties, including Meta and website or analytics providers. You can control certain cookies through your browser settings. Disabling cookies may affect how parts of the website function.
How We Share Information
Forge Customz does not sell or rent your personal information.
We may share information only when reasonably necessary with:
- Website, hosting, advertising, analytics, scheduling, or customer-management providers
- Payment processors and financial service providers
- Parts suppliers, subcontractors, or service partners involved in fulfilling your requested work
- Accountants, insurers, attorneys, or professional advisers
- Government authorities when required by law
- A successor or purchaser in connection with a business sale, merger, or transfer
These parties may only receive the information reasonably necessary to perform their services or satisfy applicable legal requirements.
Vehicle Photographs and Videos
We may photograph or record vehicles to document their condition, installation progress, completed work, warranty concerns, or service history.
We will obtain permission before intentionally using identifiable customer information or vehicle content for advertising when permission is required. You may ask us not to use photographs or videos of your vehicle for promotional purposes.
Data Retention
We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and warranty records, comply with tax or legal obligations, resolve disputes, and enforce agreements.
Information Security
We use reasonable administrative and technical measures to protect personal information. However, no website, electronic communication, or storage system can be guaranteed to be completely secure.
Your Privacy Choices
You may contact us to:
- Request access to the personal information we maintain about you
- Ask us to correct inaccurate information
- Request deletion of your information, subject to legal and business-record requirements
- Opt out of promotional communications
- Withdraw permission to use your vehicle’s photographs or videos in future marketing
We may need to verify your identity before completing certain requests.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
External Links
Our website or social media pages may contain links to third-party websites. Forge Customz is not responsible for the privacy practices, security, or content of third-party services.
Changes to This Policy
We may update this Privacy Policy when our services, technology, or legal obligations change. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions or requests concerning this Privacy Policy, contact:
Forge Customz LLC
Braselton, Georgia
Phone: (678) 245-9005
Email: forgecustomz.zk@gmail.com
Website: www.forgecustomz.com